Our Responsible Gambling Commitment
Xhjili is committed to promoting responsible wagering and to mitigating problem gambling. We provide tools and information to help customers stay in control and to seek support when needed. Participation is for adults only; play within financial means; we uphold integrity and fairness in all products.
Safeguards for Every Player
We base our approach on three core principles: the security of the player, the security of the game, and protection against gambling addiction. We monitor play with independent standards and maintain clear, accurate information in our communications.
Minors and Age Verification
Access to Xhjili products is restricted to adults. We verify age and identity during registration and standardize ongoing checks to prevent underage participation. We encourage guardians to assist in controlling access.
Recognising Signs of Problem Gambling
- The activity dominates thoughts and daily life.
- Bet sizes escalate over time and attempts to quit fail.
- Playing to escape problems or distress; relationships or finances suffer.
- Lying about gambling or taking risks to continue play.
- Borrowing money or engaging in illegal acts to fund gambling.
Support and Professional Help
If you notice potential problems, contact Xhjili support for guidance. We can provide information on professional help options and helplines available in your jurisdiction. In urgent cases, seek immediate assistance from local services.
Self-Management Tools
To help you stay in control, Xhjili offers:
- Time-out: Temporary pause with a defined period (for example 24 hours, 7 days, 1 month). During a time-out, deposits and bets are blocked.
- Self-Exclusion: A formal ban for a fixed period (minimum six months). During exclusion, you cannot access your account; marketing is paused; ongoing bets may settle as normal; account reactivation is limited during the period.
- Reality Check: Reminders of time spent playing at chosen intervals (10, 20, 30, 60 minutes).
- Spending and Deposit Limits: Pre-set monthly deposit or loss limits; limits may be reduced at any time, but not increased during an active period. Violating limit prompts confirmation of actions and possible pause on limit changes.
- Session Time Limits: Optional caps on session length to balance play.
Setting and Managing Limits
Limits are configured in the Responsible Gambling section of your account. You may request adjustments through self-serve options or by contacting support, subject to verification. If you exceed a limit, related actions may be restricted to preserve the limit.
Time-out, Self-Exclusion and Reopening
Time-out and Self-Exclusion are formal processes. Time-out takes effect immediately; self-exclusion takes effect immediately and remains in force for the chosen period. During exclusion, deposits and bets are blocked. Ongoing bets may settle after events conclude, and winnings may be paid. Reopening may require a cooling-off period and company approval; indefinite self-exclusion requires contacting support.
Data Handling and Privacy
We process personal data to operate the service securely and in line with our Privacy Policy. Details of restrictions and protective measures are accessible to authorized personnel only.
Licensing and Compliance
Xhjili operates under a gaming authority license and adheres to applicable responsible gambling regulations, ensuring fair play and appropriate advertising practices. We reserve the right to update this policy in response to regulatory changes.